Warranty Policy

Warranty and Guarantee

The warranty period for bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge. 

After warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.

Warranty Coverage

Please send the details to


Please include following information:

  1. Platform of the purchase, such as fiido-me.com, Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)
  1. Order number/ID/Date
  1. The email and shipping address you used when placed order
  1. Pictures/Short videos of the problems and a brief description of the problems
Please contact us and get our writte.ore sending any item back. Any product returned without acceptance will not be refunded.
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